VETERINARY TRUISMS
1. An estimate, in the mind of the client is an exactimate.
2. The person who feeds tablescraps or overfeeds the pet
will not be the person currently in the exam room with you.
3. If a client has to ask their spouse, the pet's treatment
will not happen.
4. You will be held accountable for what you say, what you
don't say, how you say it, and what the client thinks you said.
5. The client who is late to their appointment will be in a
hurry.
6. The additional pet brought to an exam who is "just
along for the ride", isn't.
7. An owner who tells you they will be "waiting by the
phone for your call", are "easily reached" at the given number,
or "always have my cell phone with me", will not.
8. If you tell a client when test results will be ready, you
will be wrong.
9. Always double how long someone tells you their pet has
been ill.
10. Anyone who is late to their appointment or know you're
near to closing will always be "only five minutes away". Corollary:
When they say this, assume, at a minimum, they mean football minutes.
11. Clients can relate a problem to anything that was
previously done at your clinic regardless of how much time has passed. Example:
"(problem: ie tumor, coughing, limping, etc.) has been present ever since
(spay, nail trim, boarding, etc.) back last (week, month, year, decade, etc.)."
12. People will always double what they say they spent at
the vet's compared to what they actually did.
13. If you are told a pet "doesn't like men",
you'll find the truth is it doesn't like anyone.
14. If you have to carry a pet to and/or from a person's
car, they will have parked as far from the front door as possible.
15. If the owner is asking if it is ok to give
"Substance A" to their pet, they've actually already given it.
16. If you have the most accessible, easy-to-hit, Alaskan
pipeline-sized vein, the pet will be the most uncooperative and fractious
patient. Conversely, the sweetest, most easily-handled, cooperative pet will
have the tiniest, movable, hard-to-find vein to hit.
17. The client will tell you the most valuable piece of
information in diagnosing their pet while you are using your stethescope.
18. You will always be told that the poor dog with the
smelly, matted, oily, tangled mess of a coat is scheduled for grooming
"tomorrow". This will be stated no matter when in the year or how
often you see this dog. Also, all of the problems with the dog's coat is not
what it will be in for.
19. The word "not" is the most widely client-misheard
word in a veterinary setting. Consider the following examples:
What is said: "This problem will come back."
Client hears: "This problem will not come back."
What is said: "Do not allow Bongo to run after surgery."
Client hears: "Do allow Bongo to run after surgery."
What is said: "This problem will come back."
Client hears: "This problem will not come back."
What is said: "Do not allow Bongo to run after surgery."
Client hears: "Do allow Bongo to run after surgery."
20. Client definition of "expensive": It costs
something.
21. Scheduling Paradox: It is not important for clients to
be on time, only for you to be on time.
22. There is an inverse relationship between how
loudly a client proclaims how well they take care of their pet and how well
they actually do.
Acknowledgement
This hilarious post is attributed to Dr Scott. He runs his popular and extremely funny site that is named that is aptly titled www.funnyvet.com. Quite obviously! This post can be found published at the following link http://funnyvet.com/index.php/just-for-fun/veterinary-truisms hosted at his site.
Well, just in case the good doctor stumbles at my blog....Dr Scott..you rock!